Water and Sewer Utility

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Water and Sewer Utility Accounts

Water service accounts are opened and billed by the City of Sunrise, as Weston purchases its water from the City of Sunrise Utilities Department.
Details on the water meter reader service.

For New Water Connections/Disconnections and account billing and payments: 954-746-3232.

Pay your utility bill without paying a transaction fee!

Make Utility Payments by phone using a Visa, MasterCard, American Express, or Discover card, a debit card, or a check by calling 1-800-761-6508 toll free, or online at www.sunrisefl.gov/payments.

For Contractors:

New Customers

Garbage & recycling collection is automatically initiated when you open a water service account. Garbage & recycling collection fees are placed onto your annual tax bill.

To apply in person:

City of Sunrise New River Civic Center
60 Weston Road, Sunrise, FL 33326
On the east side of Weston Road, 1 block south of State Road 84, behind Westgate Square.

Hours of Operation:
Monday – Friday 9:00 AM – 5:00 PM
954-746-3232

Documents required to open a new utility account:

Executed Settlement Statement
Driver’s License or official photo ID
$125 deposit

Contact:

For the Bonaventure area of Weston:
Serviced by the City of Sunrise
Monday - Friday 9:00 AM - 5:00 PM
954-746-3232

After hours and weekends: 954-888-6087

All other areas in Weston:
Serviced by Indian Trace Development District
Monday - Friday 9:00 AM - 5:00 PM
954-385-2600

After hours and weekends: 954-385-2600

Water Conservation

The Broward Water Partnership can help you conserve water by offering rebates and other incentives for replacing older, water-wasting toilets, shower heads and faucet aerators. For more information on rebates, visit ConservationPays.com.

Additional Water Conservation Tips

Quick Links

Common Issues for Water Utility Customers
All Water/Sewer Issues, except Billing - publicworks@westonfl.org or 954-385-2600
Billing - City of Sunrise, 954-746-3232

FAQs

Can I pay the city to fix my water line?

No, the city does not fix lines that is on private property and owned by the property owner.
Can you check my water usage?

No, you will need to contact Sunrise.
Can you recommend a plumber?

No, city policy prohibits us from recommending contractors.
Do I need a licensed plumber?

No, but it is recommended.
I am a contractor and need a temporary meter to do pressure cleaning for several homes?

You can call 954-385-2600 to schedule an appointment. Items to bring are: permit card, property address with property description and check. Meters are usually attached to a hydrant therefore; the exact location would imperative. Once our application is processed and approved, it is sent to the City of Sunrise who will call you and ask that you go in to process their side of the application. When this part is completed, the City of Sunrise will send us the authorization to install the meter for you. Our Water and Sewer team will finalize the process.
I can’t use any of the showers or sinks because something is blocking it, should I call a plumber or can the City help me?

Always call the City first as our team will investigate what is causing the issue and if it’s on the City’s maintained portion of the service lateral then it is the City’s responsibility. If the City finds that it is on private property, then you will be advised accordingly.
I have a sewer backup, do I call a plumber?

Before calling a plumber, PLEASE CALL THE PUBLIC WORKS SERVICES CENTER AT 954-385-2600.
I need to shut off my water, who would I need to speak to?

We contract with the City of Sunrise for billing, so please contact the City of Sunrise's Public Service Division at 954-746-3232 to arrange to close your water account.
I’m moving to a new location within the City of Weston and need to move my service, who can do that for me?

You need to call the City of Sunrise at 954-746-3232 and they will process your request.
My faucet water flow is slow/sputtering – what should I do?

First check your faucet aerator. They should be cleaned every 6 months to ensure proper water flow.
My meter box is full of water but I don’t know where is coming from, can someone come out and check?

A service request will be produced to have our Water and Sewer team address this issue.
My street is flooding and the drain is clogged.

If you live in a gated community, then stormwater drains aka catch basins are maintained by your Homeowners Association. Please contact your property maintenance manager.
My toilet is backing up. Who do I call?

Check your other toilets. Is they are backing up also, immediately call the City of Weston, Public Services Center at 954-385-2600. If is it after hours, press the option for the emergency line.
There is a leak in my house. How do I turn off the water to my house?

Each house or structure should have a “Turn-off” house valve on side of house.
What if I called the plumber first and the issue is on the City’s side?

The City will fix the problem but you will not be reimbursed the cost for having a plumber respond.
Why am I responsible for fixing my leaking house water line?

The city is responsible from the water meter to the street, we did not install or repair the portion of the water line/pipe from the water meter towards your house. i.e, the house line.
Why are you wasting all that water from the hydrant?

We annually clear the sediment from the water lines.
Why is my water bill so high?

Please check with the City of Sunrise to see your history. If you still are concerned, you may have a leak on your house line.
Why is my water yellow?

The water line stirred up some sediment and you happened to be using water at the same time.
I am calling from a title company and need a lien search on a water service account, who should I call?

You need to call the City of Sunrise as they are the only ones who have access to resident account information. Their number is 954-746-3232.

More FAQs

Annual Water Quality Report
All public water utilities in the United States are required by the EPA’s Safe Drinking Water Act to produce a Water Quality Report, also referred to as the Consumer Confidence Report, annually to share with consumers the information about the source and quality of their drinking water.
2023 Weston Water Quality Report

City of Weston, FL

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